![]() See the Priority Mail Express section at to request a refund through USPS. USPS Priority Express money-back guarantee claims cannot be processed in SendPro.If the refund is denied, an email is not sent. If you wish to be notified by email when a label refund is approved, that must be enabled under Settings > Email Notifications > Email Confirmation for Postage Refund.You can track label refunds by going to History > Shipping & Postage History > USPS Label Refunds.The refund process can take up to 30 days because USPS waits see if the label is used before crediting your account.When you request a refund for USPS shipping labels, the postage amount is credited to your postage balance.If your international package was returned by USPS due to COVID-19 restriction, you can request a refund through SendPro Online or PitneyShip within 45 days of the label creation date. You can request a USPS refund up to 30 days from the date on which you created the label.
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